News

Comcast should give day's credit for outage

Posted: Jun. 26, 2011 12:01 am Updated: Oct. 15, 2014 9:35 am

 


To The Herald-Whig:


This letter is in reference to our Comcast cable service.


My comment is on the outage experienced on Sunday, June 12, of our cable services – Internet and television. I was speaking with a neighbor and he told me that he called Comcast and will be receiving a day's credit for his disruption of service.


My first question is why isn't Comcast giving all of their subscribers a day's credit on their monthly bill? Why do we need to call and be inconvenienced once again by waiting on hold to talk to a live customer service agent when they already know who was without service?


Why doesn't Comcast just do the right thing and give us all a day's credit on their monthly billing? Maybe John Spring should make this request.


I hope we don't have to flood their phone lines if we can find their phone number!


If they are already in the process of issuing a credit to all subscribers, then I want to say thank you for not waiting for a personal call from me or other subscribers and to please disregard this message.


Looking forward to viewing my bill.


 


Brenda K. Pittman


Quincy


 

In Case You Missed It

Second cancer journey proves value of faith, prayer and community
Sitting in the sixth-grade classroom at Blessed Sacrament School marks an end of a journey for Carter Thomas. After more than five months away, he's back with his friends, back in his classroom, back from a second bout with cancer.