To The Herald-Whig:
This letter is in reference to our Comcast cable service.
My comment is on the outage experienced on Sunday, June 12, of our cable services – Internet and television. I was speaking with a neighbor and he told me that he called Comcast and will be receiving a day's credit for his disruption of service.
My first question is why isn't Comcast giving all of their subscribers a day's credit on their monthly bill? Why do we need to call and be inconvenienced once again by waiting on hold to talk to a live customer service agent when they already know who was without service?
Why doesn't Comcast just do the right thing and give us all a day's credit on their monthly billing? Maybe John Spring should make this request.
I hope we don't have to flood their phone lines if we can find their phone number!
If they are already in the process of issuing a credit to all subscribers, then I want to say thank you for not waiting for a personal call from me or other subscribers and to please disregard this message.
Looking forward to viewing my bill.
Brenda K. Pittman